Terms of service

1. Who we are

Postd Office (office.postd.uk) is provided by dijitul, a digital agency based in Mansfield, England (“we”, “us”). You can reach us at hello@dijitul.uk. Postd Office is a separate service from the postd.uk post scheduler, with its own account and billing.

2. Who can use it

Postd Office is for businesses and organisations, not consumers. By signing up you confirm you are acting for a business and are authorised to accept these terms on its behalf (“you”). You must have the right to manage every social account you connect.

3. What you get

• Sorting Office: the unified inbox for one Facebook Page, one Instagram account and one TikTok account, AI-drafted replies, translation, flagging, autopilot and unlimited team seats.
• Head Office: everything in Sorting Office plus the Publisher for writing, tailoring and scheduling posts.

We work with Facebook, Instagram and TikTok through their official APIs. What we can do depends on what those platforms allow. For example, TikTok does not offer direct messages to apps, so we handle TikTok comments only. If a platform changes or withdraws a feature, we will tell you and do our best to adapt, but we cannot guarantee any third-party feature.

4. Fair use

Each plan includes a generous fair-use limit on messages handled by AI. It is there to stop abuse, not to catch out normal businesses. If your use is heading well beyond it, we will contact you to talk about options before changing anything.

5. Payment

Plans are billed monthly or annually in advance through Stripe. Prices are shown excluding VAT, which is added at the current UK rate. Subscriptions renew automatically until you cancel. If a payment fails we will let you know, and we may pause the service if it is not resolved.

We may change prices with at least 30 days’ notice by email. A change takes effect from your next renewal after the notice period.

6. Money-back guarantee and cancelling

You can cancel within 30 days of your first payment for a full refund, and cancel at any time after that from Billing. The details are in our refund policy.

7. AI replies and your responsibility

Postd Office drafts replies using AI, grounded in answers you have approved. You stay responsible for what is sent from your accounts, including anything sent by autopilot, which is off by default and only covers answers you have switched on. Please keep your approved answers accurate and up to date. Flagging of abuse, spam and threats is a helpful filter, not a guarantee: it can miss things or flag things wrongly.

8. Acceptable use

You agree not to use Postd Office to:

• send spam, unsolicited marketing or misleading messages;
• harass, threaten or discriminate against anyone;
• break the rules of Facebook, Instagram, TikTok or any law;
• try to access other customers’ data or interfere with the service.

We may suspend accounts that do, and will tell you why.

9. Your data

Your messages and content stay yours. You are the controller of your customers’ personal data and we process it on your behalf, as set out in our privacy notice. You can ask us for a copy of your data or for it to be deleted, and when you close your account we delete it in line with that notice.

10. Availability

We aim to keep Postd Office running smoothly all the time, but we cannot promise it will never be interrupted, for example during maintenance or when a platform’s API is down. We will give notice of planned downtime where we can.

11. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss, lost profits or lost business, and our total liability in any 12 months is limited to the fees you paid us in that period.

12. Changes and ending the agreement

We may update these terms from time to time and will email you about significant changes before they apply. You can end the agreement at any time by cancelling. We can end it with 30 days’ notice, or straight away if you seriously break these terms.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.