For UK small businesses on Facebook, Instagram and TikTok
Postd Office gathers your Facebook, Instagram and TikTok messages into one place, drafts every reply in your voice from answers you have approved, translates for you, and flags the nasty stuff before anyone sees it.
30-day money-back guarantee. Unlimited team seats.
Return to sender
Facebook messages live in one place, Facebook comments in another, Instagram in its own app and TikTok somewhere else again. Customers do not care. They asked a question and heard nothing back.
3
separate apps to check, each with its own notifications
5
places a question can hide: DMs, comments, replies, mentions, requests
1
missed message is all it takes for a customer to go elsewhere
How it works
No new habits to learn. Connect your accounts, tell it the answers you already give every day, then decide how much help you want.
Link your Facebook Page, Instagram and TikTok in a few clicks. Messages start arriving straight away.
Add the facts you are asked about: prices, opening hours, delivery, returns. The AI suggests new ones from real questions for you to approve.
Check each draft and send in one tap. When you trust an answer, switch on autopilot for it and routine questions get answered day or night.
What is in the sack
Teal means the AI did it. Everything else is you and your team, in charge.
Facebook and Instagram DMs and comments, plus TikTok comments, sorted into one list with the newest and most urgent on top.
Every message arrives with a reply ready to go, written the way you write and built only from answers you have approved.
Messages in Spanish, Polish or Urdu show in English. Your reply goes back in their language, with an English copy for you.
Abuse, spam, scams and threats are spotted for you. Hide comments in a tap, and urgent items jump the queue and email the team.
Routine questions with an approved answer can be replied to automatically. Off by default, switched on one answer at a time.
Bring the whole team. Owners and agents get the right access, and nobody needs your Facebook password.
Head Office: the Publisher
What works on Facebook falls flat on TikTok. The Publisher takes one post and writes a caption, hashtags and @mentions tailored to each network, then staggers them so the same thing does not land everywhere at once. Schedule up to 30 days ahead.
You write it once
Blue mugs back in stock this week. In the shop and online, next-day delivery.
Delivery schedule
New in this week: our hand-thrown blue mugs are back in stock. Pop into the shop on Market Street or order online for next-day delivery. Tag someone who needs a new favourite mug!
#Mansfield #Handmade #ShopLocal
The blue ones are back 💙 Hand-thrown, glazed in small batches, and gone last time in a week.
#pottery #handmadeceramics #mugsofinstagram @claystudio.co
POV: the mug you have been waiting for is finally back 👀
#potterytok #smallbusiness #fyp
Signed for
Your name is on every reply, so nothing goes out that you would not have written.
The AI answers from facts you have approved, never from guesswork. No invented prices, no made-up policies. If it does not know, it leaves the message for a person.
Every reply is a draft until someone approves it. Autopilot is off by default and only covers the answers you choose.
See who replied, who approved, what autopilot sent and when. Handy for training, and for settling who said what.
Pricing
Unlimited team seats on both, and a generous fair-use limit on AI-handled messages. Prices exclude VAT.
Every DM and comment in one inbox, with AI replies.
£49+ VAT /month
Or £490 + VAT a year, with two months free.
30-day money-back guarantee. Cancel any time.
Everything in Sorting Office, plus the Publisher.
£99+ VAT /month
Or £990 + VAT a year, with two months free.
30-day money-back guarantee. Cancel any time.
Rather than a short free trial, you get a full month to judge it on real messages. Subscribe, use it properly, and if it is not for you, cancel within 30 days of your first payment for a full refund. You do it yourself from Billing. No forms, no awkward phone call.
Read the refund policyQuestions
Facebook, Instagram and TikTok. You get Facebook Page messages and comments, Instagram DMs and comments, and TikTok comments, all in one inbox. Each plan covers one brand: one Facebook Page, one Instagram account and one TikTok account.
No, and we would rather be straight about it. TikTok does not offer an API for direct messages to apps like ours, so Postd Office handles TikTok comments only. If TikTok opens up DMs, we will add them.
Not on its own. Every reply is a draft until a person approves it. The AI only answers from facts you have approved, so it will not make up prices, opening hours or policies. If it does not know, it says so and leaves the message for your team. Autopilot is off by default, and you switch it on one approved answer at a time.
Yes, as many people as you like. Seats are unlimited on both plans. Owners manage settings and channels, agents answer messages, and the activity log shows who sent what and when.
Foreign-language messages are translated into English for you automatically. When you reply, it goes out in the sender's own language, and you see an English copy so you know exactly what was sent.
If Postd Office is not right for you, cancel within 30 days of your first payment and we refund it in full. You do it yourself from the Billing page, with no forms and no awkward call.
There is a generous fair-use limit on messages handled by AI. Almost every small business stays well within it. If you are heading past it, we will get in touch before anything changes.
No. Postd Office is a separate product from the postd.uk post scheduler, with its own sign-up and billing. You can use either one, or both.
Yes. Postd Office is run by dijitul in the UK and hosted on DigitalOcean in the UK and EU. Your business stays the controller of your customers' messages and we act as your processor. Messages are kept for 12 months, AI processing is done by Anthropic, and we never sell data or use it for advertising.
Something else? Email hello@dijitul.uk and a real person will reply.
One inbox, replies drafted for you, and 30 days to make sure it is right. Stamp it, send it, sorted.