Refunds

The guarantee

If Postd Office is not right for your business, cancel within 30 days of your first payment and we will refund that payment in full. It does not matter which plan you chose or whether you pay monthly or annually.

How to get your refund

• Sign in and go to Billing.
• Choose to cancel. Inside the first 30 days, cancelling includes a full refund of your first payment.
• Your subscription ends straight away and the refund goes back to the card you paid with.

There are no forms to fill in and you do not need to give a reason, though we are always glad to hear one. Refunds are processed by Stripe and usually reach your account within 5 to 10 working days, depending on your bank.

After the first 30 days

You can cancel at any time from Billing. Your plan keeps working until the end of the period you have paid for, and you will not be charged again. We do not refund part periods after the first 30 days, except where the law requires it.

Switching plans

Moving between Sorting Office and Head Office, or between monthly and annual, is handled by Stripe with a pro-rata adjustment, so you only pay for what you use. The guarantee is based on your first ever payment, not the date you changed plan.

One guarantee per business

The guarantee applies once per business. If you cancel, get a refund and later sign up again, the second subscription is not covered.

Questions

Email hello@dijitul.uk and a person will get back to you. See also our terms.